KPI Library News, May 15 2008

The best rated KPIs in the category ‘Sales, Marketing & Customer Service’ as rated by our users are as follows:

• 1- Average lifetime value of customers
• 2- Average new-hire Ramp-to-Quota
• 3- Average customer recency
• 4- Customer satisfaction (index)
• 5- Conversation-to-appointment ratio
• 6- Number of sales leads to be generated to achieve revenue goal
• 7- Marketing expenses
• 8- Hitrate
• 9- Total cost of customer acquisition
• 10- Staff turnover

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