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APM | Information Technology


The Alignability® Process Model is primarily used to reduce the time it takes to improve the existing service management processes of an organization.


KPIs in ‘APM | Information Technology’

% of incidents solved within deadline/target

Number of incidents closed within the allowed duration time-frame, relative to the number of all incidents closed in a given time period. A duration time-frame ...
This KPI is most used for:
Operational Excellence

% Emergency changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period.
This KPI is most used for:
Operational Excellence

Average ‘Time to plan’ for changes

Average ‘Time to plan’ for changes.
This KPI is most used for:
Cost Leadership

Average ‘Time to approve’ for changes

Average ‘Time to approve’ for changes.
This KPI is most used for:
Cost Leadership
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