Antivirus & antispyware

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Key Performance Indicators in this category

% of systems with latest antivirus/antispyware signatures
Percentage of systems (workstations, laptops, servers) with latest antivirus/antispyware signatures.

This KPI is most used for:
Operational Excellence
Listed in:
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% of systems covered by antivirus/antispyware software
Percentage of systems (workstations, laptops, servers) covered by antivirus/antispyware software.

This KPI is most used for:
Operational Excellence
Listed in:
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% of virus incidents requiring manual cleanup
Percentage of virus incidents requiring manual cleanup relative to all virus incidents within measurement period.

This KPI is most used for:
Operational Excellence
Listed in:
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Cost of cleanup of virus/spyware incidents
Sum of cost of cleanup of viruas and/or spyware incidents within measurement period.

This KPI is most used for:
Cost Leadership
Listed in:
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