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ASL & BiSL | Information Technology


KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘change’

% of unplanned outage/unavailability due to changes

Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
This KPI is most used for:
Operational Excellence

% of urgent changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
This KPI is most used for:
Operational Excellence

% of changes initiated by customers

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement ...
This KPI is most used for:
Operational Excellence
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