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ASL & BiSL | Information Technology


KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘cost’

Costs of operating call center / service desk

Costs of operating a call center / service desk, usually for a specific period such as month or quarter.
This KPI is most used for:
Cost Leadership

% of backlogged/neglected change requests

Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...
This KPI is most used for:
Operational Excellence

Cost of producing Capacity Plans

Cost of producing and keeping up-to-date of Capacity Plans
This KPI is most used for:
Cost Leadership
This KPI is most used for:
Cost Leadership
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