menu SIGN IN
This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
Home >

Business frameworks

>

ASL & BiSL | Information Technology


KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘customer’

This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% of changes initiated by customers

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement ...
This KPI is most used for:
Operational Excellence

% of service requests due to poor performance

Percentage of service requests due to poor performance of services provided to end-customers.
This KPI is most used for:
Operational Excellence
Wanna have more KPIs per page? Login or Join Now!

Browse by industry


Browse by business process

Sign in to KPI Library

Please sign in or join for free to view the complete KPI Library.


Password:
(forgot password?)
Remember me on this computer

Not yet a member? Join Now!