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ASL & BiSL | Information Technology
BiSL | Information Technology
(36)
ASL | Information Technology
(112)
KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘earning’
First line service request closure rate
Number of requests closed by the service desk, i.e. the first line support teams, relative to the number of all requests closed in a given ...
Listed in:
ITIL Service Desk
,
ASL Incident management
,
MOF Service Desk
,
IT Service Desk & Support
Tags:
closed
,
Service Request
,
first line
,
earning
,
Support
,
request
This KPI is most used for:
Operational Excellence
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