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ASL & BiSL | Information Technology


KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘open’

Service request queue rate

The number of requests closed, relative to the number of requests opened in a given time period. So if the actual value for this KPI ...

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This KPI is most used for:
Operational Excellence

% of overdue changes

Number of overdue changes (not closed and not solved within the established time frame) relative to the number of open changes (not closed but still ...

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This KPI is most used for:
Operational Excellence

Problem queue rate

The number of problems closed, relative to the number of problems opened in a given time period. So if the actual value for this KPI ...

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This KPI is most used for:
Operational Excellence

Incident queue rate

The number of incidents closed, relative to the number of incidents opened in a given time period.

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This KPI is most used for:
Operational Excellence
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