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ASL & BiSL | Information Technology


KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘open’

Service request queue rate

The number of requests closed, relative to the number of requests opened in a given time period. So if the actual value for this KPI ...
This KPI is most used for:
Operational Excellence

% of overdue changes

Number of overdue changes (not closed and not solved within the established time frame) relative to the number of open changes (not closed but still ...
This KPI is most used for:
Operational Excellence

Problem queue rate

The number of problems closed, relative to the number of problems opened in a given time period. So if the actual value for this KPI ...
This KPI is most used for:
Operational Excellence

Incident queue rate

The number of incidents closed, relative to the number of incidents opened in a given time period.
This KPI is most used for:
Operational Excellence
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