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ASL & BiSL | Information Technology


KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘problem’

Average problem closure duration

Average amount of time (e.g. in days) between the registration of problems and their closure.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

Problem backlog

Number of open problems older than 28 days (or any other given time frame) relative to all open problems.
This KPI is most used for:
Operational Excellence

Problem queue rate

The number of problems closed, relative to the number of problems opened in a given time period. So if the actual value for this KPI ...
This KPI is most used for:
Operational Excellence
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