KPIs in ‘ASL | Information Technology’
Number of incidents closed within the allowed duration time-frame, relative to the number of all incidents closed in a given time period. A duration time-frame ...
Percentage of availability Service Level Agreements (SLAs) met.
Number of Service Level Agreements (SLAs) with an assigned account manager relative to the total number of managed SLAs.
Average delay (e.g. in days) in Service Level Agreements (SLAs) review of all active SLAs.