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ASL | Information Technology


Application Services Library (ASL)’s goal is the professional development of application management. This is achieved by offering a framework within which the processes of application management are brought in relation to each other.


KPIs in ‘ASL | Information Technology’
tagged with ‘request’

This KPI is most used for:
Operational Excellence

% of overdue service requests

Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% of escalated service requests

Percentage of closed service requests that have been escalated to management, relative to all closed service requests within measurement period.
This KPI is most used for:
Operational Excellence
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