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Business travel


Business travel, or travel management as it is often referred to, is generally accepted as being a corporation’s 3rd or 4th biggest expense after staffing, rent and rates and possibly IT and communications


KPIs in ‘Business travel’

Travel & entertainment costs as % of gross margin

Travel and entertainment costs as a percentage of gross margin.

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This KPI is most used for:
Cost Leadership

% of preferred hotel usage

Percentage of preferred hotel usage relative to all procured hotel usage.

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This KPI is most used for:
Operational Excellence

% of in advance procured travel booking expenses

Percentage of in advance procured travel booking expenses relative to all travel booking expenses. In advance is defined by a set amount of time.

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This KPI is most used for:
Operational Excellence

Maverick air spend expenses

Maverick air spend is the percentage procured flights expenses booked outside the preferred channel.

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This KPI is most used for:
Cost Leadership
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