Business frameworks

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Key Performance Indicators in this category

% of urgent changes
Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...

This KPI is most used for:
Operational Excellence
Listed in:
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% of overdue service requests
Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.

This KPI is most used for:
Operational Excellence
Listed in:
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% of overdue incidents
Number of overdue incidents (not closed and not solved within the established time frame) relative to the number of open (not closed) incidents.

This KPI is most used for:
Operational Excellence
Listed in:
, , ,
% of reopened service requests
Percentage of closed service requests that have been reopened (and therefore initially not resolved according to the customer), relative to closed service requests within a ...

This KPI is most used for:
Operational Excellence
Listed in:
, , , ,
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