Business frameworks

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Key Performance Indicators

% of urgent changes
Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
This KPI is most used for:
Operational Excellence
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% of overdue incidents
Number of overdue incidents (not closed and not solved within the established time frame) relative to the number of open (not closed) incidents.
This KPI is most used for:
Operational Excellence
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% of projects on time
Percentage of projects that are executed in the planned time-frame based on their baseline.
This KPI is most used for:
Operational Excellence
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% of projects on time and on budget
Percentage of projects that are executed in the planned time-frame and budget (costs) based on their baseline.
This KPI is most used for:
Cost Leadership
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