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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Business frameworks’
tagged with ‘business’

% of changes initiated by customers

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement ...
This KPI is most used for:
Operational Excellence

% of projects meeting stakeholder expectations

Percent of projects meeting stakeholder expectations.
This KPI is most used for:
Operational Excellence

% of risk incidents with business impact not subject to post-mortem review

Percentage of risk incidents with business impact not subject to a post-mortem review.
This KPI is most used for:
Operational Excellence

% of stakeholders satisfied with IT quality

Percent of stakeholders satisfied with IT quality
This KPI is most used for:
Customer Intimacy
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