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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Business frameworks’
tagged with ‘change’

% of unplanned outage/unavailability due to changes

Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
This KPI is most used for:
Operational Excellence

% of urgent changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
This KPI is most used for:
Operational Excellence

% of changes scheduled outside maintenance window

Percentage of changes scheduled outside pre-defined/pre-agreed maintenance window. A maintenance window is a prescheduled time when a system can be taken off-line for maintenance, if ...
This KPI is most used for:
Operational Excellence
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