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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Business frameworks’
tagged with ‘exception’

% of lessons learnt sessions per registered projects before project close outs completed

Category = Project Office, Project Management, Programme Management As part of project close out, a lessons learnt session should be held. This to incorporate mistakes ...
This KPI is most used for:
Operational Excellence

% of changes recorded 'after the fact'

On occasion Changes are raised ‘after the fact’, or after the application of a workaround to resolve an incident. Sometimes it is a necessity to ...
This KPI is most used for:
Operational Excellence

Cycle time from reported policy exceptions to decision on their disposition

Cycle time from reported policy exceptions to a decision on their disposition
This KPI is most used for:
Operational Excellence

Percent of incidents closed by service provider

An important measure that implies incident closure without the confirmation or approval of the affected customer community. These are exceptions and require further analysis of ...
This KPI is most used for:
Operational Excellence
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