JOIN TODAY
SIGN IN
This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes,
login
or
join for free
.
Home
>
Business frameworks
PRINCE2 | Project Portfolio
(27)
Risk IT | Information Technology
(85)
SCOR® | Supply Chain
(26)
UBPR | Banking
(191)
Value Reference Model | Value Chain
(1507)
Various
(67)
ASL & BiSL | Information Technology
(147)
BMF | Telecommunications
(52)
Cobit | Information Technology
(176)
GRI | Sustainability
(29)
ITIL | Information Technology
(242)
MOF | Information Technology
(158)
PMBOK | Project Portfolio
(31)
KPIs in ‘Business frameworks’
tagged with ‘problem’
Average problem closure duration
Average amount of time (e.g. in days) between the registration of problems and their closure.
Listed in:
ITIL Problem management
,
Cobit Manage Problems
,
ASL Quality management
,
MOF Incident Management
,
IT Incident & Problem
Tags:
problem
,
time
,
duration
This KPI is most used for:
Operational Excellence
Ratio of number of incidents versus number of problems
Ratio of number of incidents versus number of problems. Grouped by services and in some cases by CI’s.
Listed in:
ITIL Problem management
,
MOF Problem Management
,
IT Incident & Problem
Tags:
incident
,
problem
by
Milla R.
This KPI is most used for:
Operational Excellence
% of problems with a root cause identified
% of problems with a root cause identified for the failure
Listed in:
ITIL Problem management
,
Cobit Manage Problems
,
ASL Quality management
,
MOF Problem Management
,
IT Incident & Problem
Tags:
problem
,
failure
by
Vanessa K.
This KPI is most used for:
Operational Excellence
% of problems resolved within the required time period
Percentage of problems resolved within the required time period.
Listed in:
ITIL Problem management
,
Cobit Manage Problems
,
ASL Quality management
,
MOF Problem Management
,
IT Incident & Problem
Tags:
problem
This KPI is most used for:
Operational Excellence
Wanna have more KPIs per page?
Login
or
Join Now!
Browse by industry
Media & Publishing
(89)
Mining, Oil & Gas Extraction
(11)
Miscellaneous
(42)
Professional & Technical Services
(35)
Real Estate, Rental & Leasing
(82)
Technology
(74)
Telecommunications
(95)
Transportation & Warehousing
(256)
Utilities
(161)
Wholesale & Retail
(101)
Accommodation & Food
(130)
Agriculture & Forestry
(46)
Banking & Insurance
(98)
Biotechnology & Life Sciences
(1)
Construction & Engineering
(13)
Education & Research
(149)
Emergency, Police & Justice
(63)
Entertainment, Recreation & Arts
(118)
Goods & Manufacturing
(25)
Government & Public Works
(142)
Healthcare & Social Assistance
(194)
Browse by business process
Other
(32)
Procurement, Suppliers & Outsourcing
(108)
Project Portfolio
(173)
Property & Facility
(70)
Quality, Improvement & Innovation
(133)
Sales & Marketing
(282)
Supply Chain, Inventory & Logistics
(208)
Sustainability, Health & Safety
(142)
Compliance, Governance & Legal
(165)
Corporate & Management
(48)
Customer service
(151)
Finance & Accounting
(345)
Human Resources
(320)
Information Technology
(430)
Internet, Social Media & E-business
(239)
Manufacturing, R&D & Maintenance
(146)
Sign in to KPI Library
Please sign in or
join for free
to view the complete KPI Library.
Email:
Password:
(
forgot password?
)
Remember me on this computer
Not yet a member?
Join Now!
© 2019 ServiceNow. All rights reserved. |
Privacy policy
|
Terms of service