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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Business frameworks’
tagged with ‘problem’

Average problem closure duration

Average amount of time (e.g. in days) between the registration of problems and their closure.
This KPI is most used for:
Operational Excellence

Ratio of number of incidents versus number of problems

Ratio of number of incidents versus number of problems. Grouped by services and in some cases by CI’s.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence
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