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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Business frameworks’
tagged with ‘time’

% of overdue service requests

Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.
This KPI is most used for:
Operational Excellence

Average problem closure duration

Average amount of time (e.g. in days) between the registration of problems and their closure.
This KPI is most used for:
Operational Excellence

Deviation of planned time schedule for project/program

The deviation of the planned time schedule is the difference in time between the planned baseline against the actual schedule.
This KPI is most used for:
Operational Excellence
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