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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join now for free.
Home > Vertical industries > Services, Technology & Consulting

  • Software engineering (46)
  • Staffing & Recruiting (0)
  • Training & Coaching (1)
  • Information, Technology & Services (0)
  • Managed services (2)
  • Outsourcing & Offshoring (0)
  • Professional services (14)

Key Performance Indicators

Number of complaints
Number of complaints received within the measurement period.
This KPI is most used for:
Operational Excellence
Call Center, ITIL Service Desk, ASL Incident management, MOF Service Desk, Customer service, Managed services, VRM Customer Service, IT Service Desk & Support
% of time sheets in need of correction/validation
Percentage of time sheets in need of correction and/or validation by submitter.
This KPI is most used for:
Operational Excellence
Project Portfolio, Professional services, Outsourcing, Workforce
Time-to-market of new products/services
Time-to-market of new products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves.
This KPI is most used for:
Operational Excellence
Software development, Innovation, R&D, VRM Project & Programs
Time-to-market of changes to existing products/services
Time-to-market of changes/improvements to existing products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves.
This KPI is most used for:
Operational Excellence
Software development, Innovation, R&D
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  • Other (18)
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