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KPIs in ‘Professional & Technical Services’
tagged with
‘satisfaction’
Annual billable utilization %
Percentage of billable hours divided (2080 hours – vacation and holidays) There are many different ways to calculate utilization. In the US the standard definition ...
Listed in: Business Consulting
Tags: SLA, Service Level Agreement, treatment, customer, issue, satisfaction
CSAT Score based on incident resolution
A measure of the Customer Satisfaction based upon the incidents resolved . May be based upon – > Promptness, Accuracy, Methodical Approach, Process Compliance etc
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PRINCE2 | Project Portfolio
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Risk IT | Information Technology
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UBPR | Banking
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Value Reference Model | Value Chain
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