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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

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Vertical industries

Professional & Technical Services

Law services
(11)
Outsourcing & Offshoring
(1)
Staffing & Recruiting
(1)
Training & Coaching
(2)

Accounting & Payroll Services
Business Consulting
(18)
Communication
(1)
Information & Technology Services
(2)

KPIs in ‘Professional & Technical Services’

tagged with ‘satisfaction’

Annual billable utilization %

Percentage of billable hours divided (2080 hours – vacation and holidays) There are many different ways to calculate utilization. In the US the standard definition ...

Listed in:
Tags: SLA, Service Level Agreement, treatment, customer, issue, satisfaction

This KPI is most used for:

Operational Excellence

CSAT Score based on incident resolution

A measure of the Customer Satisfaction based upon the incidents resolved . May be based upon – > Promptness, Accuracy, Methodical Approach, Process Compliance etc

Listed in:
Tags: incident, resolution, csat, customer, satisfaction

by PRATUL PANDEY

This KPI is most used for:

Operational Excellence

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