ITIL Change management
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The task of Change management is to approve and standardize changes made to the IT service, received as a Request for Change (RFC). It is responsible for minimizing the negative influence of changes on the quality of the IT service. Key Performance Indicators
% of outage due to changes (planned unavailability)
Percentage of outage (unavailability) due to implementation of planned changes, relative to the service hours.
This KPI is most used for:
Operational Excellence
% of urgent changes
Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
This KPI is most used for:
Operational Excellence
% of unplanned outage/unavailability due to changes
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
This KPI is most used for:
Operational Excellence
% of backlogged/neglected change requests
Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...
This KPI is most used for:
Operational Excellence
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