KPIs in ‘Cobit | Information Technology’
Percentage of outage (unavailability) due to incidents in the IT environment, relative to the service hours.
Listed in: Systems, Database, Network, ITIL Incident management, Application, ITIL Availability management, Web Hosting, Telephony, Cobit Manage Operations, Email, Storage, ASL Incident management, ASL Availability management, MOF Availability Management, MOF Incident Management, IT Availability, IT Incident & Problem
Tags: outage, unavailability, availability, incident, unplanned, planning
Percentage of availability Service Level Agreements (SLAs) met.
Percentage of (critical) infrastructure components with automated availability monitoring.
Percentage of critical business processes not covered by a defined service availability plan.