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Cobit | Information Technology


The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).


KPIs in ‘Cobit | Information Technology’
tagged with ‘duration’

This KPI is most used for:
Operational Excellence

Average problem closure duration

Average amount of time (e.g. in days) between the registration of problems and their closure.
This KPI is most used for:
Operational Excellence

Average incident response time

The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
This KPI is most used for:
Operational Excellence

Average time to procure

Average time to procure an item. Time lag between request for procurement and signing of contract or purchase.
This KPI is most used for:
Operational Excellence
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