KPIs in ‘Cobit | Information Technology’
Percentage of outage (unavailability) due to incidents in the IT environment, relative to the service hours.
Listed in: Systems, Database, Network, ITIL Incident management, Application, ITIL Availability management, Web Hosting, Telephony, Cobit Manage Operations, Email, Storage, ASL Incident management, ASL Availability management, MOF Availability Management, MOF Incident Management, IT Availability, IT Incident & Problem
Tags: outage, unavailability, availability, incident, unplanned, planning
Percentage of incidents that can be classified as a repeat incident, relative to all reported incidents within the measurement period. A repeat incident is an ...
The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
Number of overdue incidents (not closed and not solved within the established time frame) relative to the number of open (not closed) incidents.