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Cobit | Information Technology


The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).


KPIs in ‘Cobit | Information Technology’
tagged with ‘support’

% of first-line resolution of service requests

Percentage of service requests that were solved by the first-line without assistance of second and/or third-line support relative to all service requests received within the ...
This KPI is most used for:
Operational Excellence

% of applications that are not capable of meeting password policy

Percentage of business applications that require separate authentication that do not support the organizations authentication (password) policy.
This KPI is most used for:
Operational Excellence

% of business owners satisfied with application training and support materials

Percent of business owners satisfied with application training and support materials. Measured based on surveys.
This KPI is most used for:
Operational Excellence

% of applications with adequate user documentation and training

Percentage of applications with adequate user and operational support training.
This KPI is most used for:
Operational Excellence
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