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Cobit | Information Technology


The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).


KPIs in ‘Cobit | Information Technology’
tagged with ‘user’

% of CIs monitored for performance

Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
This KPI is most used for:
Operational Excellence

% of users who do not comply with password standards

Percentage of users who do not comply with password standards.
This KPI is most used for:
Cost Leadership
This KPI is most used for:
Operational Excellence

% of user complaints due to contracted services

Percentage of user complaints on contracted services as a percentage of all user complaints.
This KPI is most used for:
Operational Excellence
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