ITIL Configuration management
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The task of Configuration management is to keep track of all Configuration Items within the IT service domain, and to provide accurate information and documentation to support all other IT Service Management processes. It needs to be able to keep records in the CMDB database in order to identify CIs and track the changes made to it during its life-time. Key Performance Indicators
% of software licenses used
Percentage of software licenses used relative to the total software licenses purchased. Split by license per software application.
% of CIs monitored for performance
Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
% of CIs under maintenance contract
This KPI monitors the number of deployed CIs that are within their warranty or are related to a valid maintenance contract, relative to the total ...
Average number of components under management per FTE
Number of IT components (such as databases, systems, applications and/or network components) under management by workgroup relative to the number of members (FTEs) within the ...
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