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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Sales & Marketing’
tagged with ‘support’

Outbound Calls Per Hour

Number of calls Patient Support Representative places based on number of contacts listed in the queue.
This KPI is most used for:
Operational Excellence

Return on Marketing Investment (ROMI)

Return on Marketing Investment (ROMI) and Marketing ROI are defined as the optimization of marketing spend for the short and long term in support of ...
This KPI is most used for:
Operational Excellence

Sales Communication Performance

This KPI is a measure of the comparative difference between the expected time that Marketing wants Sales Reps to spend presentating particular corporate messages and ...
This KPI is most used for:
Operational Excellence
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