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Customer relationship


KPIs in ‘Customer relationship’
tagged with ‘complaint’

Order value of complaint items as % of turnover

Order value of complaint items as a percentage of turnover.

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This KPI is most used for:
Operational Excellence

% of customer complaints escalated to management

Percentage of complaints escalated to top management.
This KPI is most used for:
Operational Excellence

Ratio of compliments to complaints

Ratio of number of compliments to number of complaints.
This KPI is most used for:
Operational Excellence
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