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Customer relationship


KPIs in ‘Customer relationship’
tagged with ‘sales’

Average Spend per Customer

The total sales revenue made to date, divided by the total number of customers to date.
This KPI is most used for:
Operational Excellence

% of market returns on total sales quantity

Reduce Market Returns to below …. % on total sales quantity per month
This KPI is most used for:
Cost Leadership

Visits Made - % to Peers

Measure of Individual Sales Person vs Peers based upon specific business activities, such as a Visit to an Account
This KPI is most used for:
Customer Intimacy

Callbacks Made - % to Peers

Measure of Individual Sales Person vs Peers based upon specific business activities, such as a Callback to an Account
This KPI is most used for:
Operational Excellence
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