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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Customer service’

% of customers given satisfaction surveys

This one is important in any QMS, puts customer and his satisfaction in focus.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence
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