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KPIs in ‘Customer service’
tagged with ‘complaint’

This KPI is most used for:
Operational Excellence

Customer Complaint Ratio

This ratio is an initial indication of a company’s ability to deliver a product or service that satisfies all customer requirements.
This KPI is most used for:
Operational Excellence

Average response time to resolve complaint

Average response time to resolve complaint

Listed in:
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This KPI is most used for:
Operational Excellence

% of those making complaints satisfied with the handling of those complaints

Percentage of those making complaints satisfied with the handling of those complaints.

Listed in:
Tags:
This KPI is most used for:
Operational Excellence
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