menu SIGN IN
This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Customer service’
tagged with ‘cost’

Costs of operating call center / service desk

Costs of operating a call center / service desk, usually for a specific period such as month or quarter.
This KPI is most used for:
Cost Leadership

Average cost per incoming phone call

Costs (fixed and variable costs) associated to phone calls divided by the number of phone calls.
This KPI is most used for:
Cost Leadership

Ratio direct versus indirect costs per incoming phone call

Ratio direct versus indirect costs per incoming phone call.
This KPI is most used for:
Cost Leadership

Average fixed costs per incoming phone call

Average fixed costs per incoming phone call.
This KPI is most used for:
Cost Leadership
Wanna have more KPIs per page? Login or Join Now!

Browse by industry


Browse by business framework

Sign in to KPI Library

Please sign in or join for free to view the complete KPI Library.


Password:
(forgot password?)
Remember me on this computer

Not yet a member? Join Now!