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KPIs in ‘Customer service’
tagged with ‘planning’

Average overdue time of overdue service requests

Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
This KPI is most used for:
Operational Excellence

Travel time as a % of total planned time

Travel time as a percentage of total planned time.

Listed in:
Tags:
This KPI is most used for:
Operational Excellence

Labor time as a % of total planned time

Labor time as a percentage of total planned time.

Listed in:
Tags:
This KPI is most used for:
Operational Excellence
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