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KPIs in ‘Customer service’
tagged with ‘request’

This KPI is most used for:
Operational Excellence

% of overdue service requests

Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

Average overdue time of overdue service requests

Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
This KPI is most used for:
Operational Excellence
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