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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Customer service’
tagged with ‘talk time’

Average talk time of phone calls

Average duration (talk time) of phone calls.
This KPI is most used for:
Operational Excellence

Maximum call length

Duration of the longest talk time between an agent and a customer.
This KPI is most used for:
Operational Excellence
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