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A systematic method for storing, locating, and keeping track of information that is valuable to a business. The key characteristics of a document management process are the ability to manage information, to collaborate when creating information, to distribute the information, and to allow secure access.


KPIs in ‘Documents’

Average frequency of updates of documents

Average frequency (e.g. in days) of updates of documents. Indicates currency and use of information.
This KPI is most used for:
Operational Excellence

% of documents not stored in document management system

Percentage of documents that have not been stored in the appropiate document management systems.

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This KPI is most used for:
Operational Excellence

Document storage costs

Document storage costs (paper & electronic)

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This KPI is most used for:
Cost Leadership

% of documents not accessed regulary

Percentage of documents that have not been accessed for more than for example 1 year.

Listed in:
Tags:
This KPI is most used for:
Operational Excellence
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