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Field services


KPIs in ‘Field services’

Labor time as a % of total planned time

Labor time as a percentage of total planned time.

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This KPI is most used for:
Operational Excellence

Travel time as a % of total planned time

Travel time as a percentage of total planned time.

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This KPI is most used for:
Operational Excellence

First Time Fix Rate

Percentage of field service calls that are resolved with just one site visit.

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This KPI is most used for:
Operational Excellence

Real Time Reporting +/- 15 Minutes

Saving time in dispatch systems +/- 15 minutes of the time you save versus the actual time of day.
This KPI is most used for:
Operational Excellence
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