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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Finance & Accounting’
tagged with ‘customer’

Profit per customer

A strategic KPI that focuses the business on maximising profit for each customer. This KPI is improved by altering the distribution of customers towards ones ...
This KPI is most used for:
Operational Excellence

Gross Sales

A measure of overall sales that isn’t adjusted for customer discounts or returns, calculated simply by adding all sales invoices, and not including operating expenses, ...
This KPI is most used for:
Operational Excellence

Accounts Receivable

Money that customers (individuals or corporations) owe a company in exchange for its goods or services. Accounts receivable usually come in the form of operating ...
This KPI is most used for:
Operational Excellence

% of customers with a negative contribution margin (Gross Margin)

The number of customers with a negative contribution (gross) margin, also to be defined as the percentage of those customers related to the total number ...
This KPI is most used for:
Cost Leadership
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