ITIL Financial management

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Return on Investment (ROI)
Return on invested capital: the amount, expressed as a percentage, that is earned on a capital calculated by dividing the total capital into earnings before interest, ...
Overall cost of IT delivery per customer
Overall cost of IT delivery per customer: cost of IT service delivery divided by number of end users / customers.
Forecast accuracy of budget
Actual budget (costs) relative to the established budget.
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