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Call Center (Inbound)


Any location within a company where quantities of incoming calls are handled by people, telephones, and computers. Call centers route calls to the appropriate agent or operator.


KPIs in ‘Call Center (Inbound)’

This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% of customers that are satisfied

Percentage of customers that are satisfied.
This KPI is most used for:
Operational Excellence

% of email inquiries responded within 24 hours

Percentage of email inquiries responded within 24 hours.
This KPI is most used for:
Operational Excellence
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