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Call Center (Inbound)


Any location within a company where quantities of incoming calls are handled by people, telephones, and computers. Call centers route calls to the appropriate agent or operator.


KPIs in ‘Call Center (Inbound)’
tagged with ‘Email’

% of email inquiries responded within 24 hours

Percentage of email inquiries responded within 24 hours.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

# of emails received per week/per team

This measurement gives an idea on the request load that a particular team holds. You can also do a ratio with number of people on ...
This KPI is most used for:
Operational Excellence
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