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IT Availability


KPIs in ‘IT Availability’

Availability (excluding planned downtime)

Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
This KPI is most used for:
Operational Excellence

% of CIs monitored for performance

Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
This KPI is most used for:
Operational Excellence
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