IT services

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The IT infrastructure consists of various components from networking, systems and applications. These components are considered services. Quality of Service refers to the measure of service quality provided to the user.

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Availability (excluding planned downtime)
Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours-planned downtime Planned downtime ...
Mean-time between failure (MTBF)
The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating indicating ...
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