Average time (e.g. in hours) between the occurrence of an incident and its resolution.
The IT infrastructure consists of various components from networking, systems and applications. These components are considered services. Quality of Service refers to the measure of service quality provided to the user.
Popularity ranking of KPIs is expressed by little green horizontal bars. The more green the bar is, the more populair the KPI is. Popularity of a KPI is calculated based on usage by the community.
People with an Enterprise plan see even more details about the popularity of KPIs:
