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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Information Technology’

% of customers given satisfaction surveys

This one is important in any QMS, puts customer and his satisfaction in focus.
This KPI is most used for:
Operational Excellence

% of systems with latest antivirus/antispyware signatures

Percentage of systems (workstations, laptops, servers) with latest antivirus/antispyware signatures.
This KPI is most used for:
Operational Excellence

Availability

The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence
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