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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Information Technology’
tagged with ‘actual’

Service request closure duration rate

This KPI monitors the average spent duration of service requests closed relative to the average allowed duration of those requests closed in a given time ...
This KPI is most used for:
Operational Excellence

Change closure duration rate

This KPI monitors the average spent duration of changes closed relative to the average allowed duration of those changes closed in a given time frame.
This KPI is most used for:
Operational Excellence

Deviation of planned budget for SLA

The deviation of the planned budget (cost) is the difference in costs between the planned baseline against the actual budget of the Service Level Agreement ...
This KPI is most used for:
Cost Leadership

Estimated vs Actual vs Billed Hours

This specific KPI deals with a direct comparison (or reconciliation if you wish to use this term) of a Complete Project’s “Estimated Hours”… versus the ...
This KPI is most used for:
Cost Leadership
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