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Information Technology
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IT Event Management
KPIs in ‘Information Technology’
tagged with
‘backlog’
Service request backlog
number of open service requests older than 28 days (or any other given time frame) relative to all open service requests.
Listed in: ITIL Service Desk, ASL Incident management, MOF Service Desk, IT Service Desk & Support
Tags: service request, backlog, old, request
Problem backlog
Number of open problems older than 28 days (or any other given time frame) relative to all open problems.
Listed in: ITIL Problem management, ASL Quality management, MOF Problem Management, IT Incident & Problem
Tags: problem, backlog, old
Old incident backlog
Number of open incidents older than 28 days (or any other given time frame) relative to all open incidents.
Listed in: ITIL Incident management, ASL Incident management, MOF Incident Management, IT Incident & Problem
Tags: incident, backlog, old
Backlog change of service requests
Absolute change of the backlog based on registered and solved tickets.
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