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KPIs in ‘Information Technology’
tagged with ‘closed’

Problem queue rate

The number of problems closed, relative to the number of problems opened in a given time period. So if the actual value for this KPI ...
This KPI is most used for:
Operational Excellence

Incident queue rate

The number of incidents closed, relative to the number of incidents opened in a given time period.
This KPI is most used for:
Operational Excellence

First line service request closure rate

Number of requests closed by the service desk, i.e. the first line support teams, relative to the number of all requests closed in a given ...
This KPI is most used for:
Operational Excellence

Service request queue rate

The number of requests closed, relative to the number of requests opened in a given time period. So if the actual value for this KPI ...
This KPI is most used for:
Operational Excellence
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