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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Information Technology’
tagged with ‘cost’

% of backlogged/neglected change requests

Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...
This KPI is most used for:
Operational Excellence

Costs of operating call center / service desk

Costs of operating a call center / service desk, usually for a specific period such as month or quarter.
This KPI is most used for:
Cost Leadership

% of delivered changes implemented within budget/costs

Percentage of delivered changes implemented within the set budget / defined costs relative to all delivered changes within the measurement period.
This KPI is most used for:
Cost Leadership

% of IT costs associated to IT maintenance

Percentage of costs associated to IT maintenance (instead of IT investment in new initiatives) relative to all IT costs within the measurement period.
This KPI is most used for:
Cost Leadership
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