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KPIs in ‘Information Technology’
tagged with ‘deadline’

% of incidents solved within deadline/target

Number of incidents closed within the allowed duration time-frame, relative to the number of all incidents closed in a given time period. A duration time-frame ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% of vendor services delivered without agreed service targets

Percentage of vendor services delivered without agreed service targets.
This KPI is most used for:
Operational Excellence

Average overdue time of overdue service requests

Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
This KPI is most used for:
Operational Excellence
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